Visorando help centre
  1. Getting started with Visorando
    • Getting to know the app
    • Finding a route
    • Sharing a route
    • Showing/Hiding the information panel
    • Checking a route's weather forecast
    • Checking a route's Avalanche Risk Assessment Bulletin (BERA)
    • Installing/uninstalling/updating the mobile app
    • Installing Visorando on your smartwatch
    • Choosing the map orientation on the app
    • Viewing photos
    • Viewing the elevation chart
    • Viewing a waypoint's information
    • Customising a route's PDF
  2. My account
    • Resetting your password
    • Deleting your account and data
    • Synchronising/Retrieving routes
    • Managing your account information
    • Signing up
    • Managing my bookmarks
    • Uploading or downloading a GPX file
    • Logging in or logging out
    • Managing my photos
    • Customising received emails
    • Privacy of my account and its contents
  3. Subscription - Visorando Premium
    • Updating my bank details
    • The app cannot find my subscription
    • Cancelling my subscription
    • Cancelling the renewal
    • Trial period
    • Subscribing to Visorando Premium
    • The benefits of a Visorando Premium subscription
    • Getting an invoice
    • Giving a gift card
    • Activating a gift card
    • Using a discount code
    • Group offers
  4. Recording/Following a route
    • The recording of my route is distorted (straight lines, zigzags, etc.)
    • Starting, pausing, or stopping a recording
    • Setting up the distance alert
    • Switching bike mode on/off
    • Map key
  5. Downloads
    • Downloading a route
    • Downloading a map
    • Viewing and managing downloads
    • Downloading a PDF
  6. Plotting/Editing a route
    • Adding, editing, or deleting a waypoint
    • Plotting a route
    • Plotting a multi-day tour
    • Editing a route
    • Deleting a route
  7. Contributing
    • Publishing photos
    • Reviewing a route
    • Publishing a route on Visorando
    • Creating a point of interest
  8. Professionals
  9. Reporting problems
    • Reporting an issue on the ground in real time
    • Reporting a dispute (private property or right of way)
    • Reporting a bug
  1. Home
  2. My account
  3. Resetting your password

Resetting your password

Click here to reset your password

If you signed up using Google, Facebook, or Apple, you need to reset your Google, Facebook, or Apple account password instead.


next article Deleting your account and data

Last update: 12 January 2026 05:01
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